Cd99 Privacy Policy

Cd99 is a trusted online gaming platform that places the highest priority on protecting user data. This Privacy Policy explains what information we collect when you use the cd99 website or app, why we collect it, how it is used, and how your data is kept secure.

By registering on or using cd99, you agree to this Privacy Policy. If you do not agree with any part of it, please discontinue use of the platform and contact us.

This policy applies to all devices and channels — website, mobile app, live chat, email, and any cd99 service. We believe transparency is the foundation of trust.

Cd99 collects data across three main categories — information you provide directly, data collected automatically, and information received from third parties.

Cd99 collects information in several ways. We're being fully transparent about each method so you know exactly where your data comes from.

Cd99 uses your data only for specific, lawful purposes. We never use your information for purposes that are excessive or unrelated to our services.

• Account Management: For registration, login verification, password reset, and account settings management.
• Payment Processing: For processing deposits, handling withdrawals, and maintaining transaction records.
• KYC & Age Verification: To meet legal obligations and prevent underage use of the platform.
• Fraud Prevention: To detect suspicious activity and ensure the security of the platform.
• Responsible Gaming: To identify players showing signs of problem gambling and provide the necessary support.
• Service Improvement: To analyse user experience and use those insights to develop new features and improve existing services.
• Promotional Communications: With your consent, we may send emails or SMS to inform you about bonuses, offers, and important updates.
• Legal Compliance: To retain and provide data as required by regulatory authorities.

Cd99 does not sell your personal data. In certain situations, limited information may be shared with trusted partners.

• Payment Providers: Information required to process transactions via bKash, Nagad, Rocket, or bank transfer is shared accordingly. These providers operate under their own privacy policies.
• Identity Verification Services: Required documents may be shared with licensed verification agencies as part of the KYC process.
• Legal Authorities: Providing information in response to a court order or a legitimate request from a regulatory authority is a legal obligation.
• Technology Service Providers: Contracted providers for server hosting and cybersecurity services — all bound by strict confidentiality agreements.
• Business Transfer: In the event of an ownership change at cd99, user data may be transferred to the new owner — however, the terms of this policy will remain in effect.

The cd99 website uses cookies and similar technologies to enhance your experience. Cookies are small text files stored in your browser.

You can delete or disable cookies at any time through your browser settings. Please note that disabling essential cookies may cause some parts of the site to not function properly.

Cd99 does not retain data longer than necessary. Retention periods for each type of information are determined by applicable legal obligations and legitimate business needs.

• Active account data: Retained for as long as your account remains active.
• Financial transaction records: Retained for a minimum of 5 years as required by law.
• KYC Documents: Retained for up to 5 years after account closure.
• Gaming History: Retained for 3 years for responsible gaming and dispute resolution purposes.
• Support Conversations: Retained for 2 years after the issue is resolved.
• Marketing Consent: Deleted immediately upon withdrawal of consent.

Once the designated retention period has ended, your data is securely deleted or anonymised so that you can no longer be identified.

You have full control over your data at cd99. You can exercise any of the rights below at any time.

To Exercise These Rights support@cd99.betor email us at Help Centreto reach us.

Cd99 is strictly for users aged 18 and above. We never knowingly collect or process personal information from minors.

• Age verification is mandatory at the time of registration.
• If we become aware that a minor's data has been collected, that account will be immediately closed and the data permanently deleted.
• Parents or guardians may report concerns about a minor's use of an account.

Cd99 uses industry-leading technology to protect user data. Our security infrastructure operates on multiple layers.

Please note — no method of transmission over the internet is 100% secure. Keep your password strong and never share it with anyone.

Cd99 may update this Privacy Policy from time to time — due to legal changes, new services, or enhanced security measures. We will notify you in advance of any significant changes.

• You will be notified by email or site announcement at least 30 days before any significant changes take effect.
• Continued use of the platform after any changes are made will be considered your acceptance of the updated policy.
• The date of each version will be shown at the top of the page under "Last Updated".
• Previous versions are available upon request.

For any privacy-related questions, complaints, or requests, please get in touch with us. We aim to respond within 48 hours.